ABN: 61 873 671 488
Belair Hotel Loyalty Terms and Conditions
February 2021
These Terms and Conditions form the basis of the Belair Hotel membership loyalty
1.0 Membership
1.1. Membership is free. A person can apply to become a member of Belair Hotel
by completing mandatory details online (www.belairhotel.com.au/rewards )
1.2. Members will be bound by these Terms and Conditions which may be varied
from time to time.
1.3. A member must notify Belair Hotel of any change of address or of a lost or
stolen membership card. The Belair Hotel is not liable for any delay in
replacing a membership card or for any unauthorised use of a membership
1.4. Points will not be credited until an individual becomes a member. Members
can confirm the number of points held by them by asking at the bar or online.
Disputes about any details regarding member’s points must be notified to
Belair Hotel’s membership team (admin@belairhotel.com.au ). A written
statement by Belair Hotel deciding any such dispute is final and binding.
1.5. Belair Hotel may terminate a membership without notice for any reason
including, without limitation, if the member:
1.5.1. Fails to comply with these membership Terms and Conditions
1.5.2. Abuses any privilege accorded to the member : or
1.5.3. Supplies any misleading information or make any misrepresentations to
Belair Hotel staff or management
1.5.4. If the member does not use his or her membership card for a period of
12 months or dies.
1.6. A member may terminate his or her membership at any time by giving written
notice to Belair Hotel membership team (admin@belairhotel.com.au) The
member’s points will be cancelled 12 months after receiving the notice and the
member’s details will be deleted from the Belair Hotel membership database.
1.7. Membership cards are not credit or charge cards, are not transferable, and
remain the property of Belair Hotel and must be returned to Retail operator if
a member ceases to be a part of the scheme.
1.8. Any tax, liability, or duty arising from a member’s participation in the Belair
Hotel membership program is the responsibility of the member.
2.0 Earning points and Redeeming points
2.1. Points will be credited to a member’s account for purchases by the member
from Belair Hotel on qualifying goods or services. Promotional and incentive
programs may be offered from time to time.
ABN: 61 873 671 488
2.2. Belair Hotel will determine which goods or services are qualifying goods and
services and the number of points that will be credited to a member’s account
for such purchases.
2.3. A member must present his or her membership card to Belair Hotel staff before
the purchase is concluded. Failure to present the membership card will result
in no points being credited to the member’s account for the purchase.
2.4. Points cannot be redeemed as cash.
2.5. Points will be accrued where a purchase is paid by points in part or fully with
in the one transaction.
3.0 Other deductions of points
3.1. Belair Hotel may deduct from the points balance in a member’s account any
points credited in error and any points relating to a purchase which is cancelled
or reversed or where a refund is given.
3.2. Any points not redeemed within 12 months after the end of the month in which
the points were credited to that account will, at the discretion of Belair Hotel,
expire and will be deducted from the points balance in a member’s account.
4.0 General
4.1. Belair Hotel may make any changes at any time without prior notice to
members to these Terms and Conditions and the award schedule. Belair Hotel
will attempt to notify members of any changes but shall not be liable in any
way for failure to do so.
4.2. Belair Hotel may without prior notice to members, change those goods and
services which qualify for points and the number of points that attach to those
goods and services.
4.3. Belair Hotel reserves the right to suspend or terminate the membership
program at any time without prior notice. Belair Hotel will not be liable for the
suspension or termination of the program on any account whatsoever
including (without limitation) for any points balance in a member’s account at
the time of suspension or termination.
4.4. Belair Hotel assumes no liability to a member whether for negligence, breach
of contract or otherwise except:
4.4.1. any claim relating to points, to crediting that number of points to the
member’s account.
4.5. A notice shall be deemed to be given by Belair Hotel to a member if it is sent
to the postal or e-mail address of the member appearing in the member
4.6. These terms and conditions will be construed according to and be governed
by the laws of Australia. The parties submit to the exclusive jurisdiction of the
courts in and of Australia in relation to any dispute arising under these terms
and conditions.
ABN: 61 873 671 488
5.0 Privacy Statement
5.1. Belair Hotel may collect information about members including information
contained in the application form and information as to transactions resulting
in points credits and debits which will be held in the membership database.
The membership database contains the following member information:
5.1.1. Name, address & telephone number(s)
5.1.2. Transaction details associated with the collection of membership
program points
5.1.3. Points collected and awards provided.
5.1.4. E-mail address
A member may access the information on the member held by Belair Hotel by
contacting the Belair Hotel membership team (admin@belairhotel.com.au ). If
the information is inaccurate or incomplete, the member may advise Belair
Hotel to update the information or do so online.
5.2. Information from the member database will be made available to Belair Hotels’
agents involved in administering the membership program including agents
producing cards and points summaries and data processing. Information from
the membership database will also be made available to and used by Belair
Hotel and its agents, for marketing (direct and all other kinds), planning,
product development, research and other commercial purposes.
5.3. Each member consents and agrees to:
5.3.1. Belair Hotel and its agents including Zen Global accessing the
information contained in the member database;
5.3.2. The disclosure of any information contained in the member database to
Belair Hotel, Zen Global and its agents for the purposes set out above;
5.3.3. The disclosure of any information contained in the member database by
Belair Hotel, Zen Global or its agents for the purposes referred to above.