ABN: 79 695 647 096

Marryatville Hotel Loyalty Terms and Conditions

October 2021

Definitions:

Membership Card: A membership card can be in the form of swipe card or App based Digital QR

code

Introduction

These Terms and Conditions form the basis of the Marryatville Hotel membership loyalty program.

1. Membership

1.1. Membership is free. A person can apply to become a member of Marryatville Hotel by

completing mandatory details online (https://www.marryatvillehotel.com.au/ )

1.2. Members will be bound by these Terms and Conditions which may be varied from time to

time.

1.3. A member must notify Marryatville Hotel of any change of address or of a lost or stolen

membership card. The Marryatville Hotel is not liable for any delay in replacing a

membership card or for any unauthorised use of a membership card.

1.4. Points will not be credited until an individual becomes a member. Members can confirm the

number of points held by them by asking at the bar or online. Disputes about any details

regarding member’s points must be notified to Marryatville Hotel’s membership team

(admin@marryatvillehotel.com.au ). A written statement by Marryatville Hotel deciding any

such dispute is final and binding.

1.5. Marryatville Hotel may terminate a membership without notice for any reason including,

without limitation, if the member:

1.5.1.Fails to comply with these membership Terms and Conditions

1.5.2.Abuses any privilege accorded to the member : or

1.5.3.Supplies any misleading information or make any misrepresentations to Marryatville

Hotel staff or management

1.5.4.If the member does not use his or her membership card for a period of 12 months or

dies.

1.6. A member may terminate his or her membership at any time by giving written notice to

Marryatville Hotel membership team (admin@marryatvillehotel.com.au) The member’s

points will be cancelled 12 months after receiving the notice and the member’s details will

be deleted from the Marryatville Hotel membership database.

1.7. Membership cards are not credit or charge cards, are not transferable, and remain the

property of Marryatville Hotel and must be returned to Retail operator if a member ceases

to be a part of the scheme.

1.8. Any tax, liability, or duty arising from a member’s participation in the Marryatville Hotel

membership program is the responsibility of the member.

2. Earning points and Redeeming points

2.1. Points will be credited to a member’s account for purchases by the member from

Marryatville Hotel on qualifying goods or services. Promotional and incentive programs may

be offered from time to time.

2.2. Marryatville Hotel will determine which goods or services are qualifying goods and services

and the number of points that will be credited to a member’s account for such purchases.

ABN: 79 695 647 096

2.3. A member must present his or her membership card to Marryatville Hotel staff before the

purchase is concluded. Failure to present the membership card will result in no points being

credited to the member’s account for the purchase.

2.4. Points cannot be redeemed as cash.

2.5. Points will be accrued where a purchase is paid by points in part or fully with in the one

transaction.

3. Other deductions of points

3.1. Marryatville Hotel may deduct from the points balance in a member’s account any points

credited in error and any points relating to a purchase which is cancelled or reversed or

where a refund is given.

3.2. Any points not redeemed within 12 months after the end of the month in which the points

were credited to that account will, at the discretion of Marryatville Hotel, expire and will be

deducted from the points balance in a member’s account.

4. General

4.1. Marryatville Hotel may make any changes at any time without prior notice to members to

these Terms and Conditions and the award schedule. Marryatville Hotel will attempt to

notify members of any changes but shall not be liable in any way for failure to do so.

4.2. Marryatville Hotel may without prior notice to members, change those goods and services

which qualify for points and the number of points that attach to those goods and services.

4.3. Marryatville Hotel reserves the right to suspend or terminate the membership program at

any time without prior notice. Marryatville Hotel will not be liable for the suspension or

termination of the program on any account whatsoever including (without limitation) for any

points balance in a member’s account at the time of suspension or termination.

4.4. Marryatville Hotel assumes no liability to a member whether for negligence, breach of

contract or otherwise except:

4.4.1.any claim relating to points, to crediting that number of points to the member’s account.

4.5. A notice shall be deemed to be given by Marryatville Hotel to a member if it is sent to the

postal or e-mail address of the member appearing in the member database.

4.6. These terms and conditions will be construed according to and be governed by the laws of

Australia. The parties submit to the exclusive jurisdiction of the courts in and of Australia in

relation to any dispute arising under these terms and conditions.

5. Privacy Statement

5.1. Marryatville Hotel may collect information about members including information contained

in the application form and information as to transactions resulting in points credits and

debits which will be held in the membership database. The membership database contains

the following member information:

5.1.1.Name, address & telephone number(s)

5.1.2.Transaction details associated with the collection of membership program points

5.1.3.Points collected and awards provided.

5.1.4.E-mail address

A member may access the information on the member held by Marryatville Hotel by

contacting the Marryatville Hotel membership team (admin@marryatvillehotel.com.au ). If

the information is inaccurate or incomplete, the member may advise Marryatville Hotel to

update the information or do so online.

ABN: 79 695 647 096

5.2. Information from the member database will be made available to Marryatville Hotels’ agents

involved in administering the membership program including agents producing cards and

points summaries and data processing. Information from the membership database will also

be made available to and used by Marryatville Hotel and its agents, for marketing (direct and

all other kinds), planning, product development, research and other commercial purposes.

5.3. Each member consents and agrees to:

5.3.1.Marryatville Hotel and its agents including Zen Global accessing the information

contained in the member database;

5.3.2.The disclosure of any information contained in the member database to Marryatville

Hotel, Zen Global and its agents for the purposes set out above; and

5.3.3.The disclosure of any information contained in the member database by Marryatville

Hotel, Zen Global or its agents for the purposes referred to above.