Guylerie Services Loyalty Terms and Conditions

August 2024

Definitions:

Membership Card: A membership card can be in the form of swipe card or App based Digital QR

code

Loyalty Scheme: The group wide loyalty scheme for venues affiliated with Guylerie Services

Participating Venue: Any venue linked to the Loyalty Scheme; a list can be found in the Members

App for a Participating Venue

Home Venue: The venue from which the member joined the Loyalty Scheme or the venue from

which the member has a branded app

Introduction

These Terms and Conditions form the basis of the Guylerie Services Loyalty Scheme.

1. Membership

1.1. Membership is free. A person can apply to become a member of The Loyalty Scheme by

downloading the members app from a participating venue or signing up in a participating

venue.

1.2. Members will be bound by these Terms and Conditions which may be varied from time to

time.

1.3. A member must notify their Home Venue of any change of address or of a lost or stolen

membership card. Guylerie Services or the Home Venue are not liable for any delay in

replacing a membership card or for any unauthorised use of a membership card.

1.4. Points will not be credited until an individual becomes a member. Members can confirm the

number of points held by them by asking at the bar of their Home Venue or on the App.

Disputes about any details regarding member’s points must be notified to the membership

team at the Home Venue. A written statement by The Home Venue or Guylerie Services

deciding any such dispute is final and binding.

1.5. Guylerie Services may terminate a membership without notice for any reason including,

without limitation, if the member:

1.5.1.Fails to comply with these membership Terms and Conditions

1.5.2.Abuses any privilege accorded to the member : or

1.5.3.Supplies any misleading information or make any misrepresentations to the Home

Venue staff or management

1.5.4.If the member does not use his or her membership card for a period of 12 months or

dies.

1.6. A member may terminate his or her membership at any time by giving written notice to the

membership team at their Home Venue. The member’s points will be cancelled 12 months

after receiving the notice and the member’s details will be deleted from the Loyalty Scheme

membership database.

1.7. Membership cards are not credit or charge cards, are not transferable, and remain the

property of the Home Site and must be returned to Retail operator if a member ceases to be

a part of the scheme.

1.8. Any tax, liability, or duty arising from a member’s participation in the Loyalty Scheme is the

responsibility of the member.

2. Earning points and Redeeming points

2.1. Points will be credited to a member’s account for purchases by the member from and

Participating Venue on qualifying goods or services. Promotional and incentive programs

may be offered from time to time.

2.2. Guylerie Services and the Participating Venues will determine which goods or services are

qualifying goods and services and the number of points that will be credited to a member’s

account for such purchases.

2.3. A member must present his or her membership card to a Participating Venue staff before

the purchase is concluded. Failure to present the membership card will result in no points

being credited to the member’s account for the purchase.

2.4. Points cannot be redeemed as cash.

2.5. Points will be accrued where a purchase is paid by points in part or fully with in the one

transaction.

2.6. Points Accrual and Redemption across Participating Venues is to a single account and

therefore member’s points balance will be the same across Participating Venues

3. Other deductions of points

3.1. Participating Venues may deduct from the points balance in a member’s account any points

credited in error and any points relating to a purchase which is cancelled or reversed or

where a refund is given.

3.2. Any points not redeemed within 12 months after the end of the month in which the points

were credited to that account will, at the discretion of Guylerie Services, expire and will be

deducted from the points balance in a member’s account.

4. General

4.1. Guylerie Services may make any changes at any time without prior notice to members to

these Terms and Conditions and the award schedule. Participating Venues will attempt to

notify members of any changes but shall not be liable in any way for failure to do so.

4.2. Guylerie Services or Participating Venues may without prior notice to members, change

those goods and services which qualify for points and the number of points that attach to

those goods and services.

4.3. Guylerie Services and Participating Venues reserve the right to suspend or terminate the

membership program at any time without prior notice. Guylerie Services or Participating

Venues will not be liable for the suspension or termination of the program on any account

whatsoever including (without limitation) for any points balance in a member’s account at

the time of suspension or termination.

4.4. Guylerie Services and Participating Venues assume no liability to a member whether for

negligence, breach of contract or otherwise except:

4.4.1.any claim relating to points, to crediting that number of points to the member’s account.

4.5. A notice shall be deemed to be given by Guylerie Services and Participating Venues to a

member if it is sent to the postal or e-mail address of the member appearing in the member

database.

4.6. These terms and conditions will be construed according to and be governed by the laws of

Australia. The parties submit to the exclusive jurisdiction of the courts in and of Australia in

relation to any dispute arising under these terms and conditions.

5. Privacy Statement

5.1. Guylerie Services and Participating Venues may collect information about members including

information contained in the application form and information as to transactions resulting in

points credits and debits which will be held in the membership database. The membership

database contains the following member information:

5.1.1.Name, address & telephone number(s)

5.1.2.Transaction details associated with the collection of membership program points

5.1.3.Points collected and awards provided.

5.1.4.E-mail address

A member may access the information on the member held by the Loyalty Schemel by

contacting the membership team at their Home Venue. If the information is inaccurate or

incomplete, the member may advise Marryatville Hotel to update the information or do so

online.

5.2. Information from the member database will be made available to Guylerie Services and

Participating Venue’s agents involved in administering the membership program including

agents producing cards and points summaries and data processing. Information from the

membership database will also be made available to and used by Guylerie Services and

Participating Venues and its agents, for marketing (direct and all other kinds), planning,

product development, research and other commercial purposes.

5.3. Each member consents and agrees to:

5.3.1.Guylerie Services and Participating Venues and its agents including Zen Global accessing

the information contained in the member database;

5.3.2.The disclosure of any information contained in the member database to Guylerie

Services and Participating Venues, Zen Global and its agents for the purposes set out

above; and

5.3.3.The disclosure of any information contained in the member database by Guylerie

Services and Participating Venues, Zen Global or its agents for the purposes referred to

above.